1. The deliveries of online purchases are done by a third party Courier service.
2. The purchased items will be delivered within 3 working days.
3. It takes 5 to 6 working days to deliver the items, if there is an avoidable circumstance.
4. If the items are not delivered as scheduled, or there is a considerable delay, please contact us on the given number with order reference.
5. Items purchased online can be exchanged only at the showroom and exchange of the item should be done within 7 days.
6. We do not accept any exchange through courier at all.
7. The exchange of the items has been limited only to selected cases, to keep in line with the health guidelines.
8. In such cases, the item should be exchanged within 7 days in original condition with the MOSTRA price tag.
9. Undergarments, accessories and party wear cannot be exchanged.